P400 Terms & Conditions – Malaysia Gaming Platform Terms of Use

In these Terms & Conditions, the following words and expressions have the meanings set out below unless the context requires otherwise:

To register and use the p400 platform, you must meet all of the following eligibility requirements at all times:

• You must be at least 18 years old at the time of registration. p400 is a strictly adults-only platform and we do not accept registrations from individuals below the stipulated minimum age.
• You must be an individual residing in Malaysia or otherwise eligible to use this platform under applicable local law.
• You may not register at p400 if you have been placed on a self-exclusion list, whether voluntarily or by order of the relevant authorities.
• The information you provide during registration — including your full name, phone number, date of birth and email address — must be accurate, truthful and up to date. p400 reserves the right to request supporting documents to verify your identity at any time.
• Each individual is permitted to hold only one (1) active account at p400. Members found to hold more than one account may be subject to action including the closure of all accounts and forfeiture of balances.
• You are solely responsible for maintaining the confidentiality of your p400 account password. Do not share your login credentials with any third party, and contact p400 customer support immediately if you suspect that your account has been compromised.

All financial transactions on p400 are conducted in Malaysian Ringgit (MYR). The following terms govern deposits and withdrawals by p400 Members:

3.1 Accepted Payment Methods

P400 accepts deposits and withdrawals via the following local Malaysian payment methods only:

3.2 Deposit & Withdrawal Limits

• Minimum deposit: RM10 per transaction.
• Minimum withdrawal: RM30 per transaction.
• Maximum daily withdrawal limit for standard accounts: RM10,000. VIP Members enjoy higher limits.
• Funds deposited into a p400 account do not accrue any interest or dividends in any form.

3.3 Withdrawal Processing Times

Withdrawals to Malaysian eWallets (Touch 'n Go, GrabPay, Boost) are typically processed within 5–10 minutes. Withdrawals to bank accounts via FPX are processed within 15–30 minutes. VIP Gold Members enjoy express withdrawals in under 5 minutes. p400 reserves the right to delay withdrawal processing for security review purposes where deemed necessary.

3.4 Member Responsibilities

Members are solely responsible for ensuring that the bank account or eWallet details provided for withdrawal purposes are accurate and belong to them. p400 shall not be liable for any losses arising from incorrect or incomplete withdrawal details submitted by a Member.

P400 offers its members a variety of bonuses and promotions from time to time. All bonuses and promotions are subject to the following terms:

• Every bonus offered by p400 carries a wagering requirement that must be met before any winnings derived from the use of that bonus may be withdrawn. Wagering requirements are clearly stated in the terms of each promotional offer.
• The welcome bonus is exclusively available to new Members registering at p400 for the first time. Existing Members who create a new account are not eligible for the welcome bonus.
• P400 reserves the right to withdraw, void or amend any bonus granted to a Member suspected of abusing the bonus system, including making deposits with the sole intention of claiming a bonus without any genuine intent to play.
• Bonuses cannot be transferred between accounts or to third parties. Any attempt to do so will result in the cancellation of the bonus and further action being taken against the account in question.
• In cases where a technical error or discrepancy results in a bonus being incorrectly credited, p400 reserves the right to correct the error, including deducting the relevant bonus amount from the Member's balance.
• P400 reserves the right to discontinue any promotional programme or bonus at any time without prior notice.

The use of all games on the p400 platform is subject to the following rules:

• All games on p400 use an RNG (Random Number Generator) system that has been independently certified by a recognised third party. This ensures that every game outcome is entirely random and cannot be manipulated by any party, including p400 itself.
• The return-to-player (RTP) rate for each game is as stated in the respective game information. RTP figures represent long-term statistical expectations and do not guarantee returns in any individual gaming session.
• In the event of a technical disruption, internet connection failure or software issue during an active game session, p400 will rely on official server data to determine the actual game outcome. Decisions based on p400's server records are final.
• Any winnings resulting from technical errors, software bugs, or unintentional system failures are void and may be cancelled by p400. In such cases, p400 will restore the Member's account balance to its position prior to the incident.
• Minimum and maximum betting limits for each game are as displayed within the game interface. Members must comply with the applicable betting limits at all times.

P400 Members are strictly prohibited from engaging in the following activities. Violation of any of these prohibitions may result in permanent account closure and forfeiture of all balances without compensation:

• Using bots, automated scripts, artificial intelligence tools or any technology that enables automated gameplay without genuine human control.
• Colluding with other Members to manipulate game outcomes, exploit bonus systems, or gain an unfair advantage in multiplayer games.
• Exploiting bugs, technical errors or inconsistencies in the p400 gaming system to obtain winnings or balances that were not legitimately earned.
• Depositing or withdrawing funds through a bank account or eWallet that does not belong to you, or lending your p400 account to a third party for their use.
• Using the p400 platform for money laundering purposes or any financial activity that is unlawful under Malaysian law.
• Providing false, misleading or incomplete information during registration or the KYC identity verification process.
• Attempting to access another Member's p400 account without authorisation or engaging in any form of cyber intrusion against p400's infrastructure.

P400 takes the protection of Members' personal data very seriously. The collection, processing and use of personal data on the p400 platform is governed by our separate Privacy Policy, which forms an integral part of these Terms & Conditions.

• P400 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of user data management.
• All data communications between your device and p400's servers are protected using encryption SSL 256-bit that meets international industry security standards.
• P400 will not sell, transfer or disclose any Member's personal data to third parties without that Member's explicit consent, except as required by applicable Malaysian law.
• Members have the right to access, amend, request deletion of or object to the processing of their personal data by contacting the p400 support team through the available channels.

For more information on how p400 collects, uses and protects your personal data, please refer to p400 Privacy Policy in full.

To the fullest extent permitted under applicable Malaysian law, p400 shall not be liable for:

• Any financial losses incurred by a Member as a result of gaming activity on the p400 platform, including loss of balance, winnings falling short of expectations or unfavourable game outcomes.
• Service interruptions, platform unavailability or delays in transaction processing arising from factors beyond p400's reasonable control, including internet infrastructure disruptions, natural disasters, regulatory actions or third-party service failures.
• Data loss, device failure or any other damage suffered by a Member through use of the p400 platform in a manner that does not comply with the stipulated terms of use.
• P400's total liability to any Member, under any circumstances, shall not exceed the amount of active deposits made by that Member in the 30 days preceding the claim.

P400 reserves the right to temporarily suspend or permanently close any Member account under the following circumstances:

• Violation of any part of these Terms & Conditions, including any prohibition set out in Section 6.
• Failure by the Member to provide the requested identity verification documents (KYC) within the timeframe specified by p400.
• Any activity suspected to involve fraud, money laundering or any breach of Malaysian law.
• At the Member's own request, for the purposes of self-exclusion or voluntary account closure.
• Upon instruction from the relevant authorities in Malaysia.

Where an account is closed for reasons other than a breach of terms, any active balance (excluding bonuses with unfulfilled wagering requirements) will be returned to the Member via the original payment method used, subject to the necessary verification checks.

Members may also request the closure of their own account at any time by contacting the p400 customer support team. Such requests will be processed within 5 business days.

P400 is fully committed to responsible gaming practices. We believe that gaming is a form of entertainment that must be enjoyed within healthy and controlled limits. As such:

• P400 provides Members with a range of self-control tools, including daily and weekly deposit limits, session time reminders, cool-off periods ranging from 24 hours to 30 days, and the option for full self-exclusion.
• Members who find themselves struggling with control over their gaming habits are encouraged to contact the p400 support team immediately or activate the self-control tools available on the platform.
• P400 does not encourage Members to play with money they cannot afford to lose. Gaming should be a source of entertainment, not financial or emotional stress.
• Any attempt by a Member who has applied for self-exclusion to re-register or access the p400 platform will be declined and reported to the relevant authorities.

For more information on responsible gaming resources and control tools available at p400, please visit our Responsible Gaming page.

These Terms & Conditions are interpreted and enforced in accordance with the applicable laws of Malaysia. Any dispute arising from the use of the p400 platform or these Terms & Conditions shall be resolved through the following procedures:

• Members must first contact the p400 customer support team to attempt an amicable resolution of the dispute within 14 calendar days.
• If a dispute cannot be resolved amicably, it shall be referred to a mutually agreed arbitration procedure in accordance with the Malaysian Arbitration Act 2005.
• In the event of a dispute regarding game outcomes, p400's server records shall be final and binding unless proven otherwise through an independent technical investigation mutually agreed upon by both parties.
• All legal claims relating to p400 shall be submitted to a court with jurisdiction in Malaysia.

If you have any questions, concerns or feedback regarding these p400 Terms & Conditions, or wish to report any issue related to our platform, please contact our team through the following channels:

The p400 customer support team will endeavour to respond to all enquiries within 24 business hours. For urgent matters relating to account security or transactions, please use our round-the-clock Live Chat service for immediate assistance.

These Terms & Conditions are effective from January 2026 and supersede all previous versions. p400 reserves the right to update this document at any time without prior notice. Continued use of the p400 platform following any changes will be deemed acceptance of the updated terms.