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P400 FAQ – Complete Answers for Malaysian Players

Whatever questions you have about p400 — from how to register, depositing in Malaysian Ringgit (MYR), the withdrawal process, bonuses, security, to slots and live casino — we answer them all here, clearly and concisely. Find your answer using the search box or browse by category below.

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Everything You Need to Know About p400

We created this FAQ page because we know that many Malaysian players have the same questions before getting started on p400. Whether you're trying an online gaming platform for the very first time or you're a seasoned player with specific questions about new features, you'll find all the answers right here.

P400 is an online gaming platform built specifically for the Malaysian market. All transactions are in Malaysian Ringgit (MYR). Deposits can be made using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX via Maybank2u and CIMB Clicks — methods that the vast majority of Malaysians already use in their everyday lives.

We update this p400 FAQ page regularly to ensure all answers remain accurate, current, and relevant to Malaysian players. If your question isn't listed here, feel free to reach out to the p400 support team via Live Chat, available 24 hours a day, 7 days a week in Bahasa Melayu.

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Quick tip: Use the search function at the top of this page to find your question faster. Type keywords such as "deposit", "bonus", or "password" and relevant answers will be highlighted automatically.

Registration & Account Management

All questions about how to register, membership requirements and managing your p400 account.

To register a new account on p400, go to the page Register and fill in the registration form with the required details — your full name as per your Malaysian MyKad, local phone number, email address, date of birth, username, and password. Once submitted, you'll receive an OTP code via SMS to your registered phone number for identity verification. Enter the code and your p400 account will be activated instantly. The entire process takes less than 2 minutes and is completely free.

You must be at least 18 years of age to register and use the p400 platform. This is a strict requirement with no exceptions. p400 conducts a full identity verification (KYC) process that includes date-of-birth verification from your Malaysian MyKad. Any account found to belong to an individual under 18 will be closed immediately and all funds will be forfeited without compensation.

No. Each individual is only permitted to hold one active account on p400. Owning more than one account (duplicate accounts) is a serious breach of p400's Terms & Conditions and may result in the closure of all related accounts and the forfeiture of all balances without any compensation. p400 uses an advanced detection system capable of identifying duplicate accounts based on personal information, device, and IP address.

For full identity verification at p400 — required before your first withdrawal — you will need to submit a clear copy of your Malaysian MyKad (front and back). In some cases, p400 may request additional documents such as proof of current address (a utility bill or bank statement no older than 3 months). The KYC process is typically completed within 15 to 30 minutes on business days.

Log in to your p400 account and go to "My Profile" or "Account Settings". From there, you can update your registered email address and phone number. For changes to your full name or date of birth, you will need to contact the p400 support team via Live Chat, as these changes require additional identity document verification to ensure account security. Changes to key details are typically processed within 24 business hours.

Go to the page Log In p400 and click the "Forgot Password?" link. Enter the Malaysian mobile number or email address registered to your account. p400 will send an OTP code or reset link within 1 to 2 minutes. Follow the instructions to set a new strong password. If you are still having trouble, contact p400 support via Live Chat for immediate assistance.

To permanently close your p400 account, contact the p400 support team via Live Chat or email [email protected]. Before the account is closed, please ensure you have withdrawn all available funds. The closure process requires identity verification and typically takes 3 to 5 business days. A closed account cannot be reopened, and the individual concerned will not be permitted to re-register using the same details.

Yes, creating a p400 account is completely free with no hidden fees. All you need is valid personal information and an active Malaysian phone number. Registering for a p400 account does not require you to make any deposit upfront. You can browse and explore the p400 platform after signing up before deciding whether to make your first deposit.

Deposit & Payment Methods

All questions about how to deposit, local Malaysian payment methods & deposit limits at p400.

Touch 'n Go eWallet GrabPay Boost ShopeePay DuitNow FPX / Maybank2u CIMB Clicks

p400 supports all major local Malaysian payment methods: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX via Maybank2u or CIMB Clicks. All deposits are in Malaysian Ringgit (RM). Funds are typically credited to your p400 account within seconds after payment is successfully confirmed through the respective system.

The minimum deposit at p400 is just RM10 per transaction, making it one of the most accessible platforms for Malaysian players across all budgets — you don't need to spend much to get started and enjoy everything p400 has to offer. There is no standard maximum deposit limit, though certain payment methods may have their own caps.

No, p400 does not charge any fees or commission on deposits. The full amount you deposit is credited to your p400 account with no deductions. However, third-party payment providers such as your eWallet may have their own limits or policies. Please check with your eWallet provider if relevant, but on p400's end, deposits are completely free.

Most deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and DuitNow are credited to your p400 account instantly — typically within seconds of a successful transaction. Deposits via FPX (Maybank2u or CIMB Clicks) usually complete within 1 to 5 minutes. If your deposit has not been credited after 15 minutes, contact p400 support with a screenshot of your transaction proof for an immediate review.

If your deposit hasn't been credited within 15 minutes, the first step is to check your eWallet or online banking transaction history to confirm the payment was successfully processed. If the funds have been deducted from your account but haven't appeared in p400, contact p400 support via Live Chat and include a screenshot of your payment proof (including the transaction reference number), the amount, payment method, and transaction time. Our team will investigate and resolve the issue as quickly as possible.

Yes, p400 provides deposit limit control tools as part of our commitment to Responsible Gaming. You can set daily, weekly, or monthly deposit limits from your account settings. Limit decreases take effect immediately, while limit increases require a waiting period of 24 to 72 hours — a protective measure to prevent impulsive decisions during play.

Currently, p400 focuses on the most widely used eWallet and online banking payment methods in Malaysia — namely Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX. These methods offer a faster, more secure, and more convenient deposit experience compared to credit cards. Please check the deposit page on the p400 platform for the most up-to-date information on supported payment methods.

Yes, completely safe. All financial transactions on p400 are protected by 256-bit SSL encryption. p400 does not directly store your banking information or card details — all payments are processed through secure, certified payment gateways. Your financial data is handled in full compliance with Malaysia's PDPA 2010.

A deposit that has been successfully credited to your p400 account cannot be directly reversed — it is considered available gaming funds within your account. However, you can always withdraw your balance at any time as long as the withdrawal conditions are met. If you have concerns about a specific deposit or feel it was made by mistake, contact p400 support immediately for further discussion.

Withdrawals

A complete guide on how to withdraw funds from your p400 account.

Log in to your p400 account and go to the "Withdrawal" or "Withdraw" section in your account panel. Select your preferred withdrawal method — Touch 'n Go eWallet, GrabPay, Boost, DuitNow, or FPX (Maybank2u / CIMB Clicks) — enter the amount you wish to withdraw in RM, and confirm your request. For your first withdrawal, identity verification (KYC) may be required beforehand. Funds typically arrive in your eWallet within 5 to 10 minutes.

The minimum withdrawal at p400 is RM30 per transaction. For maximum withdrawal limits, standard p400 members can withdraw up to RM10,000 per day, while VIP members enjoy higher limits. If you need to withdraw an amount exceeding the daily limit, you may submit multiple withdrawal requests on consecutive days, or contact p400 support to discuss a large withdrawal arrangement.

Withdrawals to Touch 'n Go eWallet, GrabPay and Boost are typically completed within 5 to 10 minutes. Withdrawals via DuitNow and FPX (Malaysian bank accounts) generally take 15 to 30 minutes. p400 VIP members enjoy express withdrawals processed at a faster rate. During peak hours or weekends, processing times may be slightly longer — however, the p400 team is always working to ensure all withdrawals are processed as quickly as possible.

p400 does not charge any processing fees for standard withdrawals. Your winnings are entirely yours, and we make no deductions from the amount you request to withdraw. Your eWallet provider may have its own policies, but on p400's end, withdrawals are completely free.

There are several reasons why a withdrawal may be declined or delayed: (1) your identity verification (KYC) is not yet complete, (2) there are outstanding bonus wagering requirements that have not been met, (3) the daily withdrawal limit has been reached, (4) the bank account or eWallet details do not match the name on your p400 account, or (5) there is suspicious activity on your account that requires a security review. Contact p400 support to find out the specific reason and how to resolve it.

No. Withdrawals from your p400 account can only be made to a bank account or eWallet registered in your own name — the name must match the full name on your p400 account. This is an important security measure to prevent fraud and ensure compliance with anti-money laundering regulations. Attempting to transfer funds to another person's account may result in the suspension or closure of your account.

A withdrawal request still showing "In Progress" may be cancellable if you contact p400 support promptly before it has been fully processed. However, not all requests can be cancelled depending on the current stage of processing. Once a withdrawal has been sent, it cannot be reversed. For any queries about your withdrawal status, contact the p400 support team via Live Chat.

If your withdrawal hasn't arrived within the expected timeframe, first check the request status in your p400 account transaction history. If the status shows "Successful" but the funds haven't come through, contact p400 support via Live Chat with the following details: your withdrawal request number, the amount in MYR, the withdrawal method used, and a screenshot of the status. The p400 team will investigate with the payment processor and ensure the issue is resolved promptly.

Bonus & Promotions

Questions about the welcome bonus, cashback, wagering requirements, and p400 promotions.

New p400 members are eligible for an exclusive welcome bonus — including a 100% first deposit match bonus. That means if you deposit RM100 as your first deposit, you play with RM200! New members are also entitled to a special first-day offer that provides extra credits to explore all games on p400. All bonuses are subject to wagering requirements, which are clearly stated.

A wagering requirement is the minimum total amount you must bet before you can withdraw funds derived from a bonus. For example, if the wagering requirement is 20x and you receive a RM50 bonus, you need to place a total of RM1,000 in bets (RM50 × 20) before that bonus can be converted into withdrawable cash. Each p400 bonus carries its own wagering requirement, which is clearly stated in the relevant promotion's terms. Please read the terms before claiming any bonus.

Yes! p400 offers a daily 10% reload bonus on your deposits after your first deposit. Every day you deposit into your p400 account, the 10% reload bonus is either credited automatically or can be claimed from your promotions panel. This means every time you top up your gaming credits at p400, you get more value from every Malaysian Ringgit you put in as entertainment.

p400 offers a weekly 5% cashback on your net losses over the course of a week. This cashback is automatically credited to your p400 account every Monday, calculated based on your net losses from the previous week. It means that even if the week hasn't gone your way, a portion of those losses will be returned by p400 — one of the ways p400 rewards member loyalty and helps ensure a more positive gaming experience.

Yes, p400 regularly runs special promotions tied to Malaysian public holidays and festive celebrations — including Hari Raya Aidilfitri, Hari Raya Aidiladha, Chinese New Year, Malaysia Day, National Day, and more. These seasonal promotions typically feature larger deposit bonuses, exclusive gifts, and special deals for loyal p400 members. Keep an eye on the p400 promotions page and turn on notifications so you never miss an offer.

The p400 VIP Programme rewards members who play consistently. Every bet you place on p400 earns loyalty points. The more you play, the higher your VIP tier — from Silver to Gold, Platinum, and Diamond. Each tier unlocks new privileges: higher withdrawal limits, personalised bonuses, more generous cashback, access to exclusive promotions, and a dedicated account manager for the highest VIP tiers.

When you activate self-exclusion on p400, all active bonuses and unused promotional offers will be cancelled immediately. You will also be removed from all marketing communication lists. This is part of p400's commitment to responsible gambling — we will not attempt to "lure" you back during your self-exclusion period.

Some p400 promotions may offer a no-deposit bonus for new members or as a special reward for loyal players. However, the majority of p400 bonuses are deposit-based — you'll need to make a deposit first to qualify. Check the current promotions page on p400 for the latest available offers. Always read the terms & conditions of each promotion before claiming it.

Yes, most p400 bonuses have a validity period stated in the promotion terms — typically between 7 and 30 days from the date the bonus is credited. If the wagering requirements are not met within that period, the bonus and any winnings derived from it will be automatically forfeited. Always check your bonus expiry date in the promotions panel of your p400 account and plan your gameplay accordingly.

Games, Slots & Live Casino

Questions about how to play slots, live casino, keno and all other games at p400.

p400 offers over 200 games across a wide range of categories: video slots (including Red White Blue, The Dog House, Gold Train, Golden 7, Fortune Tiger and Pandora Box), number games such as Lucky Keno, and a wide selection of live casino games with real live dealers. All games use a certified Random Number Generator (RNG) system to guarantee true fairness and randomness in every game outcome.

RTP (Return to Player) is a percentage indicating how much of the total money wagered on a game is theoretically paid back to players over the long term. For example, a slot with 96% RTP will return RM96 for every RM100 wagered — on average, over a very long period. RTP does not guarantee winnings in any single session; it is a long-term statistical measure. Every slot on p400 displays its RTP information in the game info section.

Yes, most slots and games on p400 offer a demo mode or "Free Play" option that lets you play using virtual credits with no financial risk. It's a great way to understand how a game works, test out betting strategies, and get familiar with each slot's special features before committing real money. Demo mode is available to registered members who are logged in.

Yes. All games on p400 use a Random Number Generator (RNG) system that has been independently audited and certified by accredited testing bodies. The RNG ensures that every game outcome — whether it's a slot spin, a keno draw, or a hand in live casino — is genuinely random and cannot be manipulated by any party, including p400 itself. This is the global industry standard for responsible online gaming platforms.

Based on user data, the most popular games among Malaysian players on p400 are Fortune Tiger (loved for its stunning Asia-themed graphics), Red White Blue (a simple and easy-to-play classic 3-reel slot), Pandora Box (packed with surprises and bonus features), Gold Train (loaded with Free Spin features and multipliers), and Lucky Keno (the perfect choice for those who prefer a relaxed numbers game). All these games can be played at low minimum bets and are suitable for players of all levels.

Yes, all games on p400 are fully optimised for mobile devices. The p400 platform is a web app that runs directly from your phone's browser — Chrome, Safari, or any modern browser — with no app download required. It works smoothly on all popular phone brands in Malaysia, including Samsung, iPhone, Xiaomi, Oppo, and Vivo. A 4G data connection is sufficient for seamless gameplay, including live casino with high-quality video streaming.

Betting limits vary by game. In general, most slots at p400 offer very low minimum bets — starting from just cents per spin — making them well-suited for casual players on a tight entertainment budget. Maximum bets differ by game and your VIP tier. Exact betting limit details for each game can be found in the game settings before you start playing.

If a game freezes or your connection drops during an active session on p400, try refreshing the page and logging back in. p400's system automatically saves your game state — if there was an unfinished spin at the time of disconnection, it will be resolved automatically based on the RNG result already generated and the outcome credited to your account. If you notice any account balance discrepancy after a connection issue, contact p400 support with the relevant session details.

Security & Privacy

Questions about account security, data privacy and personal information protection at p400.

p400 uses 256-bit SSL encryption to protect all data transmitted between your browser and our servers. Your personal and financial information is stored on secure servers with strict access controls. All data processing is fully compliant with Malaysia's Personal Data Protection Act (PDPA) 2010. p400 does not sell or share your personal information with third parties without your consent, except as stated in Privacy Policy of ours.

No — p400 will never ask for your password or login credentials via email, WhatsApp, Telegram, or any other communication platform. Any such message is a phishing attempt. Do not share any information. Report it immediately to the p400 support team via Live Chat at the official p400.my by forwarding the message to us for further action.

Log in to your p400 account and go to "Security Settings" in your profile. Click the option to enable 2FA and follow the instructions provided — your Malaysian phone number will be used to receive an OTP code each time you log in or make a significant transaction. p400 strongly recommends all members enable 2FA, as it adds a significant extra layer of protection against unauthorised access to your account.

If you suspect your p400 account has been compromised, act immediately: (1) change your password right away from your account settings, (2) enable 2FA if you haven't already, (3) review your account login history and transaction records, and (4) contact the p400 support team via Live Chat to report the situation. The p400 security team will investigate and take swift action to protect your account and balance.

p400 manages member funds in accordance with industry best practices — member funds are held in accounts that are kept separate from the company's operational funds. This means your money is never used for day-to-day business operations. This fund segregation is an important safeguard that ensures your account balance is always available for withdrawal at any time, unaffected by the company's operational finances.

p400 is fully compliant with Malaysia's Personal Data Protection Act (PDPA) 2010. This includes: collecting personal data only for stated purposes, storing data securely using encryption, not sharing data with third parties without consent except where required by law, granting you the right to access and correct your personal data, and informing you of how your data is used through Privacy Policy comprehensive one.

p400 does not sell or rent your personal data to any third party for marketing purposes without your explicit consent. Your data may be shared with service providers we use to operate the platform (such as payment processors and cloud service providers) under strict confidentiality agreements, as well as with Malaysian authorities when required by law. For full details, please refer to Privacy Policy p400.

Responsible Gaming

Questions about self-control tools, deposit limits and self-exclusion at p400.

p400 provides five key self-control tools that can be activated from your account settings: (1) Deposit Limit — set daily, weekly, or monthly limits in MYR, (2) Loss Limit — automatically stop when losses reach your set threshold, (3) Session Time Limit — reminders and automatic limits on play time, (4) Cool-Off Period — a break ranging from 24 hours to 30 days, and (5) Full Self-Exclusion — close your account for 3 months or permanently. All these tools are free and take effect immediately. For more information, visit the Responsible Gaming of ours.

Log in to your p400 account and go to "Settings", then "Responsible Gaming" or "Self-Control". Select "Self-Exclusion" and choose the duration you prefer — 24 hours, 48 hours, one week, or up to 30 days. Confirm your selection and the tool will activate immediately. During the self-exclusion period, you will not be able to log in or place bets, but your account balance remains safe and will be available once the period ends.

No. Once you activate self-exclusion on p400, you will be immediately removed from all marketing communications. You will not receive any promotional emails, bonus notifications, or any messages encouraging you to return during your self-exclusion period. This is p400's firm commitment to genuinely responsible gaming.

Key warning signs include: gambling with money meant for essentials such as rent or food, borrowing money to play, lying to family about your gaming activity, being unable to stop even when you want to, feeling stressed or anxious when you cannot play, chasing losses by betting more, and neglecting work or family responsibilities due to excessive time spent playing. If you recognise any of these signs in yourself, please activate p400's self-control tools or contact our support team right away.

p400 takes the protection of minors extremely seriously. Our platform is strictly for individuals aged 18 and above. The KYC process verifies the age of all members. We encourage parents and guardians to use parental control software on devices accessible to children and to never share their p400 login details with them. If you suspect that a minor is using p400, please report it to us at [email protected] immediately.

Full information on responsible gaming at p400 — including a guide to identifying problem gambling, how to use self-control tools, a comparison of healthy vs. problematic gaming behaviour, and support resources — is available on the Responsible Gaming of ours, which is comprehensive. The p400 support team is also trained to listen and assist without judgement — don't hesitate to reach out via Live Chat if you need guidance or support.

For privacy reasons, account restriction requests generally need to come from the account holder themselves. However, p400 understands that in some situations, family members may need assistance. If you are a family member concerned about a loved one's gambling habits, please contact p400 support at [email protected] to discuss the options available. Such cases will be handled with full sensitivity and confidentiality.

Technical & General Questions

Technical questions about the platform, app, connectivity and general usage of p400.

No. The p400 platform is a web app that runs directly from your phone or computer's browser — no app download or installation required. Simply visit p400.my on Chrome, Safari, or any modern browser, log in, and start playing. This web app approach means you're always on the latest version of the p400 platform without needing to worry about manual updates. It also saves storage space on your phone.

p400 works seamlessly on all modern browsers, including Google Chrome, Safari, Mozilla Firefox and Microsoft Edge. For the best mobile experience, we recommend Chrome on Android or Safari on iOS. The p400 platform is fully optimised for all screen sizes — from smartphones to tablets and laptops. A stable 4G or WiFi connection is all you need for any type of game, including Live Casino with high-quality video streaming.

You can reach the p400 support team via the Live Chat button found at the bottom corner of p400.my — this is the fastest way to get immediate assistance, with response times typically under 2 minutes. You can also contact us by email at [email protected] for non-urgent enquiries. All support is available in Bahasa Melayu, 24 hours a day, 7 days a week, including Malaysian public holidays.

Try the following steps: (1) refresh the page, (2) clear your browser's cache and cookies, (3) try a different browser, (4) check your internet connection — try switching from WiFi to mobile data or vice versa, (5) try from another device to determine whether the issue is device- or connection-related. If the problem persists, contact p400 support with a screenshot of the error along with your device and browser details for immediate technical assistance.

p400 is a platform built specifically for the Malaysian market and operates in Malaysian Ringgit (RM). Registered players must be Malaysian citizens or permanent residents of Malaysia. All supported payment methods are local Malaysian options. Use of the platform by individuals outside Malaysia or from jurisdictions that restrict online gambling is entirely the user's own responsibility and may violate their local laws.

p400's legal documents and policies are available in full on the following pages: Terms & Conditions which covers all platform usage rules, bonus terms and betting limits; Privacy Policy which explains how your personal data is collected, used and protected; and Responsible Gaming which contains a comprehensive guide to playing safely and responsibly. We strongly recommend reading all these documents before using the p400 platform.

Still Have Questions? We're Here for You

Can't find the answer you're looking for in this FAQ? No worries — the p400 support team is ready to assist you through a range of channels.

Live Chat 24/7

The fastest way to get help from p400. Click the Live Chat icon at the bottom corner of p400.my and you'll be connected to one of our support agents in under 2 minutes. All conversations are in Bahasa Melayu — no language barrier to worry about.

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P400 Support Email

For detailed enquiries, formal complaints, or issues that require documentation, email the p400 support team. We aim to respond to all emails within 24 business hours. Please include your account number and full details of your issue to help us resolve it as quickly as possible.

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Additional Information Resources

Beyond this FAQ, p400 provides dedicated information pages to help you further: a comprehensive Responsible Gaming guide, clearly written Terms & Conditions, and a transparent Privacy Policy. All documents are available in Bahasa Melayu for your convenience.

Responsible Gaming Terms & Conditions Privacy Policy
24/7 Malay-Language Support

The p400 support team operates entirely in Malay, 24 hours a day, 7 days a week, including all Malaysian public holidays. Whether you have a technical issue, a question about deposits, a withdrawal concern or any other enquiry — our agents are always on hand to assist you in a friendly and professional manner.

FAQ Updated Regularly

This p400 FAQ page is continuously updated by our team to ensure all answers remain accurate, current, and relevant. Whenever there are policy changes, new features, or new payment methods, we will promptly add new questions and answers here so you always have the most up-to-date information.

Transparent & Honest Answers

Every answer in this p400 FAQ is written with honesty and full transparency — we never withhold important information or use misleading language. We believe that members who have a thorough understanding of the p400 platform, its terms, and its policies will enjoy a better and more responsible gaming experience.

Ready to Start Playing at p400?

Register a free p400 account in under 2 minutes and enjoy an exclusive welcome bonus. Over 200 slots, live casino games, and keno titles await — deposit with ease via Touch 'n Go eWallet, GrabPay, or DuitNow in Malaysian Ringgit (RM).

All transactions in MYR. Protected by 256-bit SSL & fully compliant with Malaysia's PDPA 2010.

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This platform is intended for users aged 18 and above only. Please gamble responsibly. See Responsible Gaming Guide of ours.

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